Customer Testimonials
Scheduled an oil change for 11:00AM- took over an hour and a half to finish. Initially, walking into the service area the staff didn’t bother to look up. Waited several minutes to be acknowledged and checked in. Typical dealership up-selling of additional automotive services (only brought the vehicle into the dealership because of an oil change promotion). Service staff had/used the wrong phone number and had to “update it” to send a “video walk around” before paying. Positive experiences with dealership service department in the past, but won’t be returning anytime soon.
Janice Walker is the best. Friendly, honest and helpful!! The place is nice, clean and the entire staff is friendly. The cars are in great condition.
I was very pleased with the service at Ira Mazda. It was easy to schedule an appointment. Everyone was very professional, personable and efficient. The work done on my car was excellent. I would highly recommend Ira Mazda.
Buying process was smooth and transparent and staff was friendly and knowledgeable. Everyone went above and beyond to ensure a great buying experience.
Brought my car in to get serviced. Facility is great and the customer service is awesome. Very happy with my experience here and will be bringing my car back for service the next time.
The dealership is very nice, clean and modern. The atmosphere is friendly, all the employees are polite and kind.
David was super friendly and professional right from the start. My wife and I had our six month old son with us, and David plus the team at Ira were very accommodating.
Service dept nice, responsive and respectful. John Sullivan helped me through a lot of repairs to my 2010 Mazda 3.
David Atoui made everything easy for us. He was lovely to work with, honest and kind. We had a great experience at the dealership overall.
From the moment you walk in and are greeted by an associate to check you in for your service, until after your service is complete and you are about to walk out the door and an associate checks to make sure that you are completely satisfied you have experienced excellent service. To say that Ira Mazda is professional would be an understatement. The Ira Mazda team is ultra professional. This type of service is what makes all the difference. I am a Mazda is outstanding dealership and service center. . Thank you for such wonderful service.
Love this dealership! Leased a car here, take it in for standard service every 5k and I’m in and out every time. Leo for sales hands down, everyone I have had for service has been good I had John S today he was kind and funny and I was in and out in an hour!!
Gabriella was wonderful and very professional and provided really good and prompt service for me
I was in and out! The staff was very pleasant and informative. I loved that the waiting area was well maintained and spacious. 10 10 recommend
I thought the service was excellent by Andrew Sullivan. I am looking forward to working with Andrew again!
Gabriella should be given a raise. Works very hard, helped speed up my wait time and was very kind.
El día de hoy estuve haciendo servicio a mi camioneta, todo fue excelente amables, la estadía en el lugar fue muy agradable, volvería encantado hacer servicio a este lugar
Ira Mazda offers the best car care that I’ve ever experienced. Their front end staff are friendly and true partners, and the detailed video report from the technicians shows me exactly what I need to see to understand their reports. The garage is spotless—a reflection of the pride they take in their work and the care with which they handle my car. And they make it easy to come and go with their ride share service and loaner cars. They have my respect and trust.
Easy to set up service appointment. On arrival welcoming staff and informative details in service performed. Once completed a nive video detailing the service and car condition. Car return in time clean and ready for the road. Thanks Marvin!
Dropped off car to repair drivers side view mirror. Service advisor had loaner vehicle ready when I arrived. I was in and out of the dealer in under ten minutes. A couple of hours later the advisor telephoned and updated me. Car ready next day on time.
Attractive, clean, good inventory. People exceptional, especially Alex Kamergorodsky and Alex, who helped mme immensely with. Y choice of car and understanding how networked.
Brought car in for oil and filter and state inspection for a 1pm apt got there at 12.50 I took a walk outside car did not go inside till 1.38 but It was done by 2.45.
My service rep Adam was great!!! Very personable, knowledgeable and friendly. Ira Mazda service team is the best!
Absolutely great, went above and beyond. David exceeded all expectations and we are definitely very happy with him and IraMazda.
This is our 4th car from Ira Mazda, and the experience was excellent, they always make the process easy. They also have a great service department. Ask for Levi
ANTOINE! In service' i hope i spelled his name right is great! Phenomenal work! Thanks!
Perfect transaction. Friendly service. Great team. Had a loaner car available right away. Highly recommend.
Jamaal Lewis , Alex who reviewed my car at closure and your business manager who lives in Kingston where amazing
They are very nice people who are dedicated and professional about their business it was a pleasure working with them to purchase a new vehicle
The dealer didn't apply sales tactic or pressure techniques. They effectively guided me to the correct vehicle and gave the freedom to test drive without someone over my shoulder. The dealer took the time to meticulously go over all the features of the vehicle.
Good job. I like the way you did the vehicle diagnosis. I'll be at your place soon.
Everyone there is friendly and accommodating. I found a clean and comfortable, waiting room. Would recommend.
Amazing , good attention , they really know what the customer want , fix and check my car in fast time , I am very happy with the service. Thankyou .
Went into the dealership thinking I could only afford a pre-owned vehicle but after talking with sales person, test driving a few 2025 models, and meeting the manager I bought a 2025 CX30!!
Excellent service. Marvin Beasley took care of us very well. The service was prompt, professional, and courteous. Marvin helped us to find the best deal and always acted to support our needs. We were very happy with this service. It is one of the reasons we opted to purchase Mazda cars- not just for the excellent mechanics of the car, but also for the exceptional service the dealership provides. Thank you.
Sales, finance, and management couldn't have been better. A very pleasant experience. I highly recommend Ira Mazda!
I brought my RX-8 in for an oil change and filter. Service advisor John Sullivan was great to work with and the technician was very thorough performing the Mazda full circle multipoint inspection on my vehicle.
Adam was very helpful throughout the process and kept me informed at every step. Overall, very professional service.
Easy check in for service with clean and busy maintenance area. Fast service with friendly staff
Smooth easy process salesman Levi was great ! Felt very comfortable with him and after purchase Alexander did great job showing me how all instruments worked also like the follow up from Levi making sure everything is ok
I had an amazing experience at Ira Mazda! Nathaniel was excellent in the service department. Thankyou!!
Great customer services. They not only know my car, they also know my name. They get me on and out quickly, and if I need a loaner, one is always available. I've gone to other Mazda dealers for service and Westford is by far the best.
Excellent customer service. Everyone is exceptional at what they do and they are extremely welcoming. The staff cares more about their customers as people rather than seen as things to exploit for profit. Justin (the manager/barbecue guru)and Antwan Lawson were extremely helpful in a situation I encountered and really saved my day and wallet. I have been recommending this place and will continue doing so. The salespeople, financiers, management, and auto body service are all incredible and make you feel welcomed and respected.
Best dealership, very professional personal and technicians. Noticed modern and clean building. Extra attention to loyal costumers.
I had a fantastic experience from beginning to end. Our sales rep, Harry, was genuinely friendly and informative without being pushy. We felt totally comfortable the entire time. Lindsay, the sales manager, helped us explore purchasing vs lease options without pressuring or rushing us. Ramon was great finishing up our lease contract and even helped expedite the process so we could pick up our dog from daycare on time! Finally, Alex provided world class service showing me every single thing my car could do. He was incredibly patient and thorough. I would highly recommend Ira Mazda to anyone.
David A was a great salesman and guy, he made the experience easy and he was kind and informative. He answered all of the questions I needed, and was always there to help!
Very pleasant people in the Service area. The same service advisors have been there since I've been coming there and I like that
Thank you Justin, David, Alex and Paul for an amazing experience and very professional and helpful.
I went in for my first car maintenance (just an oil change and tire rotation), after purchasing my car from this dealership in November of 2024. I scheduled an appointment for 1:30 pm, and then called a same day early morning before to ask what the wait time would be. I was told an hour. I show up, dropped my car off and check in exactly 1:30 pm. I was not out of the dealership until 3:45-4:00 pm. Absolutely INSANE. They are very dismissive there. I would highly highly highly recommend to NOT got to this location.
Service dept is friendly to deal with, professional, took care of my issues and let me use a great courtesy car.
The employees are helpful, great inventory and will work with you. I never feel pressured into a sale, this is my 3rd Mazda from them
Leo was so helpful, patient and knowledgeable. He can made the buying process so dimple!!
Just outstanding service department, extremely efficient and friendly. Can’t say enough about this dealership, I’ll never buy or service my cars anywhere else.
Stepping into the Mazda Westwood, it was clear that everyone working at the dealership is really interested in helping their customers based on the friendly greetings from multiple staff members. Working with Doug Clark, aka ‘The Mazda Man’, was a fun and easeful experience, and I felt no pressure to make any hasty decisions – all descriptions I’d never think I’d be using to describe a car leasing experience!
Doug took the time to understand what my needs were in a car, my budget, and my wishes for driving over the next few years. He explained some of Mazda’... Read More DealerRater - Apr 4, 2025
Great service.Timely and no up sell rap… very much appreciated! Honest and solid work.great price!!!!
Justin Johnson was direct, quick and extremely helpful. No games, was able to facilitate me getting the vehicle I wanted seamlessly. He was personable and efficient.
Staff is professional explaining in detail the cost of a purchase and providing clear financing requirements.
great experience- Sami was excellent to work with on the sales side- Ramon in finance office was informative but not pushy- Alex delivered the car to me and introduced all the car’s features to me. Best car buying experience I have had.
Fantastic service and helpful employees, Martin was very friendly and I will look forward to his service again
Excellent experience. Worked with me via text message, friendly staff, quick turnaround, no B.S.
1st oil change. Very impressed overall. Service Advisot Adam, friendly and informative. Video review of the complete service check, very happy with the completeness, speed of service, and professionalism. Kudos to Ira Mazda team!!
Antwon is always helpful and informative when I come in for service on my car. I always appreciate both him and others at Ira Mazda's help and kindness.
Great service, very accommodating. The work was completed when promised and they even washed the car.
Thomas and Lindsey were great and very patient and accomodating. It was a pleasant and stress-free experience!
My experience at Ira Mazda purchasing my new CX-50 was excellent. Frantz was very personable, informative and professional helping me to find the right car. Alex helped me with the delivery and was insightful while allowing us to get all of our questions answered in a timely manner. It was a awesome!
This morning, the service was excellent and met my expectations but thank you so much 🙂
staff were friendly but not knowledgeable waiting time longer that was expected price was reasonable
It’s Mazda was very helpful with me finding a vehicle also with paperwork for my out of state registration…….
Polite and helpful staff. Clean bathrooms and waiting rooms. Marvin Besley was a wonderful advisor.
Great experience buying a car! David was very helpful and listened to what I needed in a car. 10/10
Antwan was so friendly and efficient. My car was ready way earlier than anticipated! We had a great experience.
Levi Downing made my car purchase so easy and his knowledge and professional manner was outstanding.
Mazda staff always services my car as if it were their own vehicle. I am also pleased with the included video of my car before the work is done. Again, the staff is awesome!
We got great deal for CX -70. Sales person did a great job. However, business manager was pushing us too much for buying tire protection and other services that was somewhat uncomfortable for us.
Great at all parts of the process. Greg Flowers was salesman and he was great. Lyndsay helped finalize and we also Appreciated Paul when discussing financing and Alex for explaining all features to us when we picked up the car
I had the most wonderful experience. The place was nice, all staff friendly and very helpful.
Very helpful not over bearing trying to sell a car. Very responsive knowledgeable and professional
Excellent service Department and I must add John Sullivan explained everything perfectly… Thank You John
Friendly, helpful, professional, quick. The video they produced to show me what was wrong was exceptional land easy to find and watch.
Didn't like customer service. When I came to drop my car all customer service persons didn't pay attention on me. I was waiting for almost 15 min with nobody on front on me. Man on desk ,his name was Marvin wasn't polite and was ignoring me. I did put a request on a mechanic who I trust,but they ignore my request and give me first available mechanic .
Overall, a great experience Leo made everything very simple and comfortable. he has excellent customer service skills. Anyone I know interested in a Mazda I plan on referring to Leo
The sales rep was well informed and willing to work with us nice atmosphere no pressure
Had an amazing, quick, easy and most importantly stress free experience with this dealership. I was taken care of by Leo, and Ramone who were both exceptionally professional and knowledgeable. Bought a car on Saturday and drove off in it on Monday. I appreciate the time and care I was given. I also had a great vehicle lesson from Alex who was extremely helpful. Highly recommend this place to anyone ! Vroom vroom !
Efficient service. Communicated any updates throughout process of servicing my vehicle. Thank you 🙏🏾 for great overall experience.
This dealership has a large inventory. The staff are very friendly and professional. Overall a very positive experience.
Highly recommend for service. Appointments are easy to set up, and the vehicle is serviced very quickly. A pleasure to work with them - especially Antwan.
Excellent dealership. Vert accommodating. Our sales person, Frantz was great. He was very knowledgeable and patient. Excellent experience!
Great dealership the service department is great to deal with and l would recommend them highly!
The Ira Mazda dealership is clean and accessible. The staff is extremely friendly and helpful.
Very clean and staff very professional and courteous! Always made to feel very welcome when there.
I had a great experience. They made everything quick and easy. Sammy was the best.
Excellent service by everyone involved today, A special thanks to Antwan and whoever worked on the vehicle for the repairs. I love my Mazda dealership!
I had a great experience here! Everyone I worked with was so friendly and kind!
We visited Ira Mazda looking for an Artisian Red CX-90. The staff , specifically Jamall was friendly, helpful and not pushy. He did everything he could to help us. My wife was only two weeks out of knee replacement and could not get in the car, yet he made sure she was comfortable and informed about the vehicle, We return two days late to purchase the car. Jamall was not working but we met with Greg. We explained my wifes knee issue and he said he would have us set in record time. Greg was helpful, concerned about my wife yet ... Read More DealerRater - Mar 3, 2025
This dealership, though very busy when we first visited, was accommodating and friendly. They really treated to provide an stress-free experience.
Fixed engine light and gave me a loaner so I didn’t have to wait!
John is an excellent and very supportive guy. Dealing with Ira Mazda is so easy and helpful. The customer service is outstanding. I love it Thanks John in the service center And Thanks Sami in the show room 😍😍😍
I had a pleasant experience.staff overall are extremely nice and knowledgeable.thanks to my service rep Adam for staying in touch..would definitely recommend to friends and family
The staff is pleasant and knowledgeable.i had a great response from the team overall..thanks again Adam at Ira Mazda
I leased a car a year ago, January. I bring it in to be serviced every 500 miles. This is the best dealership for fantastic service right from the sales department to the service department very pleased!!
I originally had a 2015 GMC Terrain that was getting up there in miles. And recently got into an accident and the damaged cost more than the car itself.
So it was time to start the daunting process of car shopping.
I started at NuCar Honda and didn't find anything I loved. And then knew through my research my heart was set on a Mazda. I found Ira Mazda. My husband and I were warmly greeted.
We worked with David Haynes he was respectful and patience with us having gone car shopping with our 2 year old toddler. (Bad Idea!) He ... Read More DealerRater - Feb 24, 2025