Customer Testimonials
Everyone was very helpful, especially Nathaniel went above and beyond to make it a smooth experience for me!
Great dealership, very professional when it comes providing advise as they do care about their customers. I would continue to visit this dealership.
Friendly and efficient. Had an oil change done and was out of there within an hour. Nathaniel explained why I was having issues with the fuel gauge and made recommendations.
Great Service Advisors!! Professional, courteous and extremely knowledgeable. Always a pleasant experience at Ira Mazda
The IRA Mazda personnel were professional, thorough, competent and friendly. They listened to my concerns and answered all my questions.
Brought my CX-5 in for 75,000 mile check up, they provided me with a loaner car and about an hour after I left I received a text with a video of the technician who was working in my car, he pointed out several mechanical items in great, good and poor shape. He zoomed in on the poor item and explained to me what was wrong and what would happen if left unfixed. Below is the written write up ai also received of issue. BOTH DRIVER AND PASSENGER REAR SIDE CONTROL ARM BUSHINGS ARE TEARING. WILL EVENTUALLY NEED TO REPLACE. I felt ...
Antwan was great! Very customer service focused and everything went very well! He sent text messages and communicated consistently so I always knew what was going on and allowed me to plan accordingly!
John was my service rep and provided excellent help in navigating a potential issue with the RMV.
We had a great experience at Ira with our recent purchase of a CX-90. Dourvens was friendly and engaging and answered all of our questions about the car's features and the buying process. When I had follow-up questions after our test drive, he was always quick to respond and was never "pushy." Overall, it was an excellent sales experience from the initial scheduling to picking up the car with two impatient and energetic young kids. We traveled further for Ira, and I'm so glad we did. I would recommend Dourvens as a sales agent to anyone ...
We've been purchasing Mazdas from Ira Motors for decades. Their sales and service teams are wonderful to work with, great communications, and flexible scheduling. All of our Mazdas have been reliable and lasted 150,000+. That's why we return doe the next one.
Very easy and pleasant dealership to work with. This is our second car we’ve bought from them. I would highly recommend them.
First time I have bought a new car and enjoyed my experience. I would recommend this dealership to anyone. Great job!
Well organized. Tremendous customer service! Nice cars. Not “salesy.” We were made to feel like we were the only/most important customers.
Nathaniel is always welcoming and thorough in explaining specific services that may be necessary. He is truly genuine and takes a real interest in customers; in fact, he is the reason I continue to service my car at Ira Mazda!
The person I dealt with was friendly, courteous and answered any questions I had regarding my service.
Best Mazda shop in Boston. Always top service and attention to details and customer. Would highly recommend
Excellent, friendly and professional service. Two places to wait while your car is being serviced, one that’s nice and quiet. And they always wash my car!
Amazing customer service and took great care in keeping the customer informed on the progress of the inspection
Wonderful Dealership. I was able to receive great services along the way of purchasing my car
My salesman Leo and as awesome.He helped me when I came back with questions on Bluetooth and phone a couple of days after sale..Very patient and friendly.
The people who helped me purchase a car at this dealership were straightforward and courteous.
The dealer ship is well organized,everyone treated me with great respect, will recommend friends and family to give Ira Mazda.
Great service, the people that works there make the atmosphere welcoming very professional John S. Thank you
Awesome dealership! Probably one of the best service centers I’ve ever had an experience with. Customer service was through the roof. In my first visit they made me feel like I’m family. Shout out to Adam L. who helped me through out my first experience there!
Decided to buy a Mazda after our daughter’s positive experience at this dealership. Working with Doug was such a pleasure. He was professional and knowledgeable. He helped us pick the perfect car for our needs. We would highly recommend him to anyone looking to purchase a new or used car.
Very knowledgeable- kind - pleasant- on time- they explain everything - finished on time - always get an appointment when needed.
Friendly and responsive. Adam provided updates on my car repairs and gave me solid recommendations for future required services. Adam answered all of my questions regarding taking care of the leather seats and getting rid of the odor from floor mats and printed references to shops that carry the required items.
It was appreciable and quick service. I drove out a clean and healthy car after the service was done. Thanks guys.
The folks in the service department go above and beyond to make sure you are satisfied!
Sami was an excellent sales associate. I never felt pressured to buy what I didn’t want, which is very refreshing. I will absolutely recommend Sami and Ira Mazda to anyone interested in purchasing a Mazda.
I had a great experience with David Hayes! He worked quickly once I reached out with interest, communicated clearly, and was incredibly helpful and thoughtful throughout the process of buying my car. I couldn’t be happier with my CX-5. Robert from financing was also wonderful!
I really like my saler Dave Haynes, he very nice and patient with me. I like the customer service.
Janice was awesome to work with, always helpful with no pressure at each step in process
This is our first purchase of a Mazda. David Haynes provided us with outstanding service!
Gets right to the issue and makes every attempt to resolves it to best if their ability
I had an amazing experience at this dealership! The salesperson, Doug Clark, was very knowledgeable and friendly. I felt no pressure to make a quick car buying decision. He found the perfect car for me and I'm so happy with my purchase. I got an amazing financing deal too. Also met the GM Justin Lotter who was super nice and helpful. I highly recommend this place to anyone looking for a reliable car that also looks sharp and is fun to drive.
Always a great experience always perfect . Shout out to Nate and Juliana for always being the best in every moment no matter the circumstances
David Atoui was friendly and very knowledgeable Keyshawn the sales manager was outstanding and helpful
Knowledgeable courteous and helpful They make you feel comfortable even when you’re spending more than you planned on
Service department is excellent, trustworthy and does good work. Management there always takes care of the customer. Great seating/lounge area for waiting on your car with a coffee station, snacks, pastries, and fruit. Conveniently located on route 1. And Mazdas are great cars!
Ira Mazda has always taken great care of me and my families vehicles over the years.
Ira Mazda has always made my visit very easy and comfortable. Adam on the service team was very accommodating and helpful.
John was great as service advisor. No issues. All went well. I used a coupon. Thanks
Dourven has been very patient and polite during the entire time and I felt very welcomed.
I recently purchased a car from Ira Mazda in Westwood and I couldn't be more satisfied with the experience. The sales staff Amir Leung-Tat was incredibly attentive, answering all of our questions and helping us find the exact car we were looking for especially since our family was expanding in just a coupleof days. The dealership itself was spotless and inviting, with great customer service throughout the process. We also appreciated the complimentary breakfast—such a nice touch! Even the bathrooms were super clean, showing the attention to detail here. Overall, a fantastic experience, and I highly recommend Ira ...
I wanted to change oil only. It was done at time with cleaning inside the car. Beside it I got recommendations for future maintainers.
My first service appointment since I got my first Mazda in March 2024. Perfectly smooth. Very attentive to my need to be out in under 2 hours. Excellent first impression.
Adam was incredibly professional and very easy and quick with the process. I also told him to be honest with me about pricing, and he was respectful and honest
They were courteous and attentive to what I had to say concerning my vehicle and the extras that needed to be checked
Excellent service always!! Service is excellent either leasing the car or coming for service!! Only problem was trying to make appointment online. Could not do it.
Service was professional as always and the waiting area is quiet and comfortable. They have snacks too which helps.
Outstanding service. Went through everything with us. Did not make us wait. Explained all the options.
Nathaniel Lopez is an amazing service tech. He is super knowledgeable about Mazda cars and which services I needed for my car. I felt like he was very honest and didn’t try to get me to do more work! I’m definitely a lifelong Mazda fan
Levi Downing is an asset to this dealership. He was interested in what we were looking for. He found the car my daughter wanted, and my daughter drove it. We then sat down with Levi, and worked out a deal. He is personable and clearly knows what he is doing. I usually dread going into car dealerships based on past experiences. Thank you, Levi, for making our time with you pleasant.
Excellent service. Provided a loaner car. Took all my input attentively and addressed them all.
All staff is fantastic. Quickly, polite, serious and direct! I am very satisfied with all the times that I’ve been there. All issues are easy to take care with this team. Definitely recommend them!
Great service for my 2023 Mazda. I would highly recommend Julianna! See you shortly soon!
Once again a seamless, stress free,pleasant experience whenever I bring my vehicle in for service at Ira Mazda. Super friendly and very efficient staff!
I came in today for an oil change and basic service, added a few standard service items and it took over 3 hours which I think is absurd
Car was ready exactly when promised. Service area seemed very clean and well-organized. Nice room waiting area and outside tables and benches.
Service is always awesome Julianna is great, she’s the best Super helpful and pleasant
Great service . In and out promptly There are no words to express my complete satisfaction.
Everyone is friendly and the shop is clean. I really like the video of the service. I am glad to take my car there for service.
I called and made an appointment to test drive a CX-30. Never had a Mazda and on-line reviews led me to it. Amir, my sales rep, was awesome. I was used to Toyota and Honda but Amir took Mazda to a different level. I was hooked! The day I took delivery, Amir introduced me to Alex. That guy is a saint. He helped me sinc my phone to the car and explained everything about the car. Mazda lucked out when they hired Amir and Alex!
Juliana was terrific. Very professional and explained everything before, during, and after the service. All staff were pleasant. Great waiting area. Bathroom was well appointed and maintained
My sales guy David Atoui was great. No pressure. I came to look and bought
I’ve been to numerous dealerships in my 40 years of buying cars and can say that I enjoyed my experience probably for the first time
Best experience every time I get my car maintenance. Everyone is so kind, welcoming, and friendly.
Everyone was extremely accommodating and helpful. They went out of their way to provide me with the best possible car and deal and to keep me informed throughout the process.
Great Sales Department, great Service Department and great people to do business with. Thank you!
I got a appointment right away very helpful kept me informed on the progress of my car the video was great a pleasant experience thank you
This dealership was exceptional. They were direct and straightforward, without any high-pressure sales tactics. The staff was incredibly helpful and friendly. I only have positive things to say about my experience. The dealership was clean, well-organized, and even offered refreshments, which added a nice touch.
Great dealership great service friendly staff Great dealership great service friendly staff Great dealership great service friendly staff
Julianna was wonderful to work with. She explained everything step by step. I will definitely reach out to her again if I need to.
The dealership is clean and fully stocked with lots of vehicles in its inventory. The customer service staff was extremely friendly and helpful. Greg Flowers helped me with getting exactly what I was asking for and had me and my family out of the dealership in a timely manner. It was a pleasure working with him and his team and I appreciate his patience and professionalism.
The service at this dealership is top notch. We were greeted right away when we walked through the door. Everyone who worked there was friendly, professional, and helpful.
Juliana was an excellent advisor. She kept me informed on what was going on with my car. As usual really great service. Would love to see some gluten free snacks in the future
They are very thorough, communicative, accommodating, and friendly. I always have a pleasant experience there.
Everyone is very responsive, listens and answers all questions - includes both the sales and service departments.
Love the professionalism! Honey with their service and turn around time. A Once again, satisfied customer.
Fantastic! My sales rep Leo was amazing. So great to work with and made it so easy. I love my car!!! 3rd Mazda in the family!
Simply put, 'Mazda man" Doug CLARK a true professional, made the transaction smooth with the uttermost professionalism, specially when the Dealer at that time was having some serious (comp / internet issues ), but because of the long wait a full week, to get paperwork done ( license and Docs fees etc.. )Doug Clark was able to shave off a couple hundred $ off my original price and even more important to me was the constant COMMUNICATION with me for hat entire 10 days waiting process, to me that was (TOP NOTCH SERVICE from the Mazda Man Doug Clark) at Ira Mazda in Westwood. ...
Quick check in. Immediate welcome. Friendly review of my needs. Access to loaner so I could continue my day.
Levi was amazing to us. Was so knowledgeable about all the cars he showed us and made us feel comfortable and unpressured every step of the way.
Great service team. They were very helpful and informed. Service exceeded expectations. Keep up the great work.
Excellent experience. Dealer was really help and kept me informed during the whole process. No pressure selling and gave a fair price for my trade. One of the best dealership experiences I have had.
Awesome service, got my car back much sooner than originally estimated. Loaner was a huge benefit.
Ira Mazda was helpful in the search for a new car. I got a good trade and Harry was particularly helpful.
The dealership is very clean and modern. The sales people are very friendly and had answers to all my questions. they have hundreds of cars to choose from!
First time car buyer here! When I first started this process, I was so nervous and stressed out. But then I met Amir "Prince" from Ira Mazda, and let me tell you, he totally turned things around! Amir was incredibly patient, energetic, and always there for me. He answered all of my questions with the biggest smile and really made me feel comfortable. Can you believe he was still in such a great, welcoming mood even after 6 pm? I just have to say a huge thank you to Amir & Justin from Ira Mazda!
Always pleasant atmosphere with very knowledgeable people. Always treated as a valued customer with respect.
The service was excellent as always. Working with Juliana (Service Manager) is always a pleasure. She always treat customers with respect and kindness.
Good customer service and communication, friendly and knowledgeable service writers and staffs, clean and comfortable waiting area.