Customer Testimonials
Very happy with my experience with this dealership. My salesperson Robert was prompt in communications, did as promised, and was a pleasure to deal with. Ditto for everyone else I dealt with.
Very organized and friendly experience. Service representatives are very knowledgeable and helpful. Service is fast and efficient. They usually have coupon specials. Prices are competitive. Location is central.. waiting room is nice and has drinks and snacks.
Excellent service. They gave detailed video inspection of the car and any inputs required. Highly recommend
I continue to have my vehicles serviced here and each and every time I am treated like royalty!! A+++
Service staff was great professional prompt and very helpful with all of my questions and needs
They initially sent me an estimate 1,000 lower than the actual price. They proceeded to lose my car all while lying about where the location of the car was until they actually found it.
The service team is great and helped figure out the issues with my car quickly.
Professional and courteous staff. Very knowledgeable. Open communication. Visual and technical communication is very helpful.
Bought our 2026 Mazda Hybrid in for first service. Everyone was extremely helpful and friendly. The facilities were very clean and the waiting room well stocked! Car was ready very quickly.
Easy to schedule, reliable service! They gave me a spare car so I could leave mine for a thorough review. Smooth check in and check out, plus got a great discount. Def using Mazda Ira again!!!!
The car buying process was very easy. Greg made it seamless, answered our questions and made sure we were happy with our choice. I highly recommend this dealership for your next car purchase.
Greg Flowers was an incredible sales representative, who sold me my first car. Working with him was quick and painless. The service team was a massive help too. I worked with Jordan who was very helpful through the whole life cycle of my service appointment. I will continue to come here for maintenance and recommend their service for sales as well!
Everyone I encountered at the dealership was friendly and helpful. Quinntin was my salesman. He was was great, patient and helpful
Great selection of Mazda cars. It has a helpful staff including their sales and service departments. I would buy another car there.
Great service! Right on time! Appreciate the constant updates. Liked getting out on time with all work done.
A very solid, professional, and courteous service rep. Also a very clean environment with a great waiting area.
Good deal for the brake job. Appreciate the 10% discount . Norlin was professional and helpful in describing what is needed and what can wait for later visit . I appreciate all his help today
Salesperson was great~ the negotiating process was fairly smooth and we were pleased with our final price point. My only complaint ( that I feel is all dealerships) is the amount of time spent there. We were done negotiating & we still spent another 2 1/2 hours waiting to leave. Time is a precious commodity & I wish car dealers in general could work on this part of the process ~ Otherwise it was a great experience, I will definitely buy from your IRA Mazda again
Always great service. All my car's needs are met each time I visit here
Marvin in the Service Department is always professional, courteous and knowledgeable! That man deserves a raise!
Very fast service, very hospitable staff transparent and what they do and effective. Would come back here again
Very helpful and easy to work with. Quinntin was fantastic. I would buy my next car here.
I had a great experience for oil change service at this dealership. Staff is very accommodating and polite. Feel like very personalized service provided.
Great team! Very friendly, knowledgeable and straightforward. The process of purchasing a new car went smoothly.
My first service schedule. Easy to schedule, right on time and excellent service. Jordan was great and answered all my questions.
Amazing friendly people first time Mazda buyer black car hot wheels thank you for ever
Unfortunately the service advisor spoke broken English and was very difficult to understand. Other than that everything was good with the provided services.
The service personnel were prompt professional and work was done in a timely fashion, waiting room was clean and comfortable
From start to finish today my first visit with my new 2025 mazda cx5 Norllin and staff were fabulous!!
Great experience from start to finish! Friendly staff, honest service and a smooth buying process. I highly recommend this dealership!
Exceptional welcome and service within the service center itself. Surprisingly fast quality of service overall.
I have had a terrible experience with Ira Mazda over the past few months from their sales team all the way up to their GM. I was first connected with Greg Flowers for the sale of my car. Greg would take more than a couple of business days to respond to me except for when it was time to put a deposit down for the car. This was extremely frustrating as I would have a four-hour round trip drive to the dealership and would not hear from my salesman until I call the front office to get ahold of him. ... Read More DealerRater - Sep 28, 2026
I have been to Ira several times looking for a specific car and color. My first conversation was with Bernie. He was so understanding on what I wanted and why without judgement. I finally found the car I wanted, which was actually a completely different color than what I originally wanted the past few months. My salesman Greg was wonderful. He had the car ready before I got there, cleaned and ready to go. Once I said yes, I was introduced to Alex who brought me out to the car to explain all the bells and whistles! No question I ... Read More DealerRater - Sep 28, 2026
Dealership has changed a lot in just a few months. Terrible uniforms consisting of a t-shirt and baseball caps remind me of a fast food joint. Some staff were just lounging around. Mazda and its new holding is lowering the bar. Time to move to a different car brand?! I brought the car for service and the car was not vacuumed inside like it has been all the previous years. Our salesperson Janice and our service advisor Darwin were great!
Very accommodating and not pushy. John Sullivan was delightful and personable. Will be back soon.
This dealership has an excellent service department. The staff is very friendly and very knowledgeable. They let you know what's wrong with your car and how much the repair will cost before they move forward, and they don't try to pressure you into anything. I highly recommend Ira Mazda!
The service process I received while buying my car here was amazing! Would recommend to others
Ira Mazda found the hybrid I had been searching for for some time. I was happy they got me behind the wheel of the stylish CX-50 Hybrid and have been enjoying my new ride.
My service visit was efficient, and completed on time. My advisor explained my invoice and escorted me to my vehicle that was washed and vacuumed.
Always great service when I come here. Their service representatives always use open communication and explain everything that is proposed to be done with my vehicle.
Very professional and timely. Love that my car is washed and vacuumed when it is finished with the service. I never feel pressured.
The service team is polite and courteous and everything has worked well. Their videos of the car during the service are helpful to see the state of the car for yourself!
Professional staff. Excellent communications throughout the service appointment. Thorough video inspection on every visit. Another mechanic at a shop i was visiting for some tire repair asked where the brakes were done and mentioned it was the best job he had seen in a while.
So happy with Marvin. Went out of his way to help me with CarPlay/loaner car. Also gave a nice discount with coupon.
They are efficient, knowledgeable, friendly, and they go above and beyond with the work they do on my vehicle .
Service advisor was very helpful and efficient. Appreciated his advice on timing an upcoming tire service. Dealership was clean and all associates were friendly!
Servicing my car here was easy and the staff was friendly. I like that they keep you updated along the way and let you know what services are recommended and what can be saved for next time.
On one hand they actually inspected my vehicle and performed preventative maintenance which was appreciated. The work seemed very good. On the other hand, it was a busy Saturday, but they left me waiting for 3 and a half hours and forgot to send me the link to the inspection video which prolonged things further. It was a nice lobby area with food within walking distance and wifi. But still, they said it would take 2 hours, which was longer than I expected, and it took 1.5X the time.
Ira Mazda's Service Department is extremely efficient, professional, and helpful. They provide great service at a great value!
My experience today was stellar! I was greeted and asked what was I there for. I needed an oil change and was helped by Darwin Ooden. He was very nice and friendly. The waiting area was clean and allow me to use the WiFi with no problem.
Over the years, we have returned many times to this dealership to purchase our cars and to maintain them. The team is friendly, our advisor is excellent, and the service team is very efficient. There is no quick way to buy a car but these professionals make it less painful.
Quentin, our sales reps, was extremely helpful, kind, and supportive. He took his time showing us the options we had in mind and was knowledgeable as we compared and decided on our best fit!
smooth and pleasant ; people are friendly, helpful and patient. The virtual conference with the finance person was new experience but went well.
i have been a long time mazda fan. ive owned 6 mazdas in the past and they have always stood by everything customer service wise until recently. I bought a new 2026 Mazda CX-50 from Tim Dahle in Utah and was charged a $265 fee among the hidden costs for a one-year maintenance plan that covers an oil change, tire rotation, etc. I'm not so mad about not being told about it, but more so upset at Ira Mazda in Westwood for not letting me use it. I went in today for my first service and was told by the advisor I ... Read More DealerRater - Aug 22, 2026
I own a 2024 Mazda Cx30 sport which I love dearly. I love Ira Mazda (420 Providence Hwy, Westwood, MA) because Marvin Besley always helps me out. Makes sure when I being my car in for service that I have a loaner car. He is always upfront and honest with cost and applies coupons where can be applied. I will stay in the Mazda family for a long time. And I choose to go to the dealership because I know I will always be well taken care of.
Awesome experience, Abdul was great no pressure felt. The process of buying was very easy .Everyone I interacted with was very welcoming.
Go see Greg Flowers. He listens and was prepared as soon as i walked into the dealership. His knowledge and easy personality made buying a car so helpful. He’s the best salesman!
Greg Flowers sold me a used Mazda cx30. He made the experience a pleasant one in a very stressful situation. Very personable. Highly recommended
Friendly and competent service. Had various questions about car care and had a super helpful conversation with the customer service person!
My scheduled oil change took over two hours to complete. I found this to be quite inconvenient and totally unacceptable.
Shanice was very friendly and helpful when I went to pick up my car today. Between her and Nathaniel - who I truly cannot thank enough! I will always have my car serviced by Ira Mazda- where I also bought the car last year.
I worked with Justin Lotter on the purchase of my new CX-5, and the entire experience was excellent. The pricing and process were completely transparent, and I ended up paying significantly less than I would have for the RAV4 I was considering as an alternative. Justin also gave me a much better value for my trade than Carvana, and the financing process was completely stress-free. I will definitely be purchasing another Mazda from Ira Mazda in the future. Thank you, Justin, for making the entire experience so easy!
The best dealership,I’ve ever done business with. Nathanial was excellent - best service advisor I’ve ever dealt with! Thank you so so much !
Working with Devon at Ira Mazda Westwood was an absolute pleasure! He takes the time to listen, addresses every single detail with total professionalism, and cares about delivering a great customer experience. Thanks
I have had a pretty poor experience with the dealership over several years when having work done . -Slow and poor communication -Days of the car sitting with no work done - Lack of helpful and detailed information from the service reps. I am happy to go over my recent experience in great detail to anyone who is interested
I made an appointment with the dealership to test drive a used vehicle on Tuesday evening for Thursday morning at 10:00 AM. On Wednesday evening I contacted the dealership and asked if I could change the appointment to Friday morning at 10:00AM and they confirmed that I could test drive the vehicle on Friday morning. I arrived at the scheduled time on Friday and I was told that the vehicle was sold 4 days ago (Monday). So they made an appointment with me for a vehicle that they had already sold and they confirmed the appointment two days after they sold it. ... Read More DealerRater - Aug 2, 2026
Service happened as expected with the timetable they promised. Price was right with an additional discount.
Went for an oil change and tire rotation since I had a coupon. My service advisor, Norton, was fabulous.
We had a wonderful experience at IRA Mazda. Everyone there was so friendly and helpful to us. Janice Walker and Paul Dumas worked with us. They were great!
Your member are Exclusive and always on time very nice guy to me Thank u for your service
Worked with Greg Flowers this past Sunday and he was top-notch! He was very informative and zero pressure. I highly recommend him as well as the entire team at Ira!
My service advisor. Marvin was excellent. The process went very smoothly and quickly, and I was updated on the progress by video and also through Marvin.
Friendly, always looking out for your best interest. Every department I’ve encountered has been up to par plus.
I purchased a used Audi A4. My salesman Justin Johnson was amazing. Very easy to talk to. He was very attentive, polite and responsive. He answered all of my questions all of my texts and phone calls. It's a 1/2 hour ride for me to the dealership but it was worth the ride. I WILL BE BUYING MY NEXT CAR FROM IRA MAZDA. Justin did everything for me especially the insurance part and new plates. Best, Chris Scartissi
They offered a good deal on a lease car. Or at least Mazda did. It took 2 1/2 hours to do all the paperwork once I had selected the car. I’m not sure that another dealer would’ve done it any faster. The dealership building is pleasant and the sales staff does a good job.
Darwin at IRA mazda was amazing and really helpful. I will give him a 100/100
So basically I have nothing to add. Service representative and mechanic were very helpful with what I brought my car in for and made the necessary repairs.
Rude and condescending Behavior, did not inform customer of vehicle update in a timely manner, waited till the end of the business day to responds to inquiry, kept customers car overnight with no forwarding, disrupted customers livelihood and daily activity due to the fact his vehicle was not available to them
I had an excellent experience at at Ira Mazda. My salesman, Sami, was helpful from beginning to end. I took the test drive by myself, negotiations were minimal and the visit the finance manager was painless. This dealership has a true low pressure vibe to it. It's the way all all car dealers ships should be run. In the future, I'll visit Ira Mazda first for all of my car shopping needs and I will recommend them without hesitation to any of my friends.
I am very satisfied to purchase a 2023 used car cx5 Mazda at Westwood mass. And Very satisfied with the service.
Customer service, especially in service is excellent. They go beyond and above what’s expected of them to help the customer and to give them the best bang for their buck and their car cars are done in a very timely and professional manner. Excellent staff couldn’t be happier.
Jordan provided outstanding support, clear communication, and exceptional service. My car rides smoothly—highly recommended
Few obstacles but resolved. I was strong on what I wanted and friend made purchase helpful
I always get great service every time I go there. The customer service always has friendly and helpful people to work with you. I have been going there for years.
Jordan was super helpful and informative at check in and was able to answer all of my questions. He was communicative about the timing of my vehicles status. I have a Mazda dealership in my own city but will always drive the 30 minutes to Ira.
Everyone was professional. Kept me informed to what was needed for my vehicle and was done in a timely manner
Andrew Sullivan was very helpful and professional. It was a busy day in the shop but the service was efficient and having my car washed and shiny was dpecial
Great customer service. Great diagnostic service and great solutions. They know the cars they service.
I bought my 2024 Mazda Cx30 from Ira Mazda and I swear each time I come in for service the quality of help is always top notch.
Makes me want to stay in the Mazda family forever. I got a nail in my tire as many do commuting back and forth daily. This popped my tire and when I called they made sure tk set an appointment up to accommodate my needs.
I came in yesterday got checked in by Marvin Besley and he had a loaner set to the side for me. He has been great at communicating with me ... Read More DealerRater - Jul 8, 2026
Despite being very busy, the team made me feel like they were paying attention to me and trying to move the process along. I had walked out of another dealership earlier in the day because I felt they were purposely just wasting my time.
I really like the customer service; they are very efficient, and the service is guaranteed.
John in the service department is always giving me the best service possible, making sure all my needs are met, while also going above and beyond when getting my car serviced there
Worked with Ira Mazda to purchase my car after the lease ended. The entire process was stressful and poorly managed. Communication was incredibly poor, waited hours even with an appointment, to then speak with someone on Zoom. Impersonal and bizarre. They tried to switch us to a different loan with a higher rate than what was agreed to. Each step of the process was poorly communicated and incredibly frustrating. Will not be returning.
Dealership is large and they treat everyone with total respect. They answer all questions. They send a video link of the service being performed on your vehicle. They make recommendations of the work that needs attention and the work that can wait until a later service. The waiting area is large and clean and they provide refreshments, fruits, snacks,coffee, water and a whole lot more. Free wifi with plenty of USB ports as well.
Always clean,, they have refreshments. I RECEIVED, GREAT, help from 2 young men. Salesman David and Maanager Bernie. Very helpful. Good experience. Both 10's. Not to forget Darwin. Very nice, he deserve a, 10 as well. THANKS
Service was timely, thorough and exceptional. I was informed of needed services and work was completed in time for me to make a signing job I had across town, with a nice car wash to top it off!
Everyone is very nice, helpful, and knowledgeable. When they say something will take a certain amount of time, it usually does. Over all very happy with their service.
Great service! Expert repair ! Always trust the Dealer Repair Marvin was gtrrat! He was knowledgeable, Courteous and prompt
Nathaniel explained everything clearly and kept me updated. He also arranged for an Uber as service was going to take longer than expected, which I really appreciated!
This is my 2nd time at this dealership. They are welcoming and put the customer first. I am very satisfied with my service here. Our Miata club is a partner with Ira Mazda and it is clear why. They have a comfortable waiting area with Wi-Fi s o I can do my work while I wait.
